Real-time visibility into every conversation
PulseTrack gives support team leads instant alerts when SLAs are at risk, one shared inbox your whole team can act on, and the dashboards to prove you're on top of it.
No credit card required · Setup in under 5 minutes
400+
Support teams
98.4%
Avg SLA compliance
<2 min
Alert response time
3×
Faster ticket resolution
Trusted by fast-moving support teams at
The status quo
Support teams are flying blind — and customers feel it
The average support lead spends 40% of their week chasing status updates and building manual reports. That time should be spent actually helping customers.
SLA breaches catch you by surprise
By the time you notice a ticket is overdue, the customer is already unhappy and the damage is done. You need eyes on every at-risk conversation — in real time.
No visibility across the team
Conversations live in five different threads. Nobody knows who owns what. Work gets duplicated — or worse, dropped — and you only find out during a post-mortem.
Reporting is a weekend project
You spend hours stitching together spreadsheets to prove your team is performing. Execs want numbers by Monday; your tooling wasn't built to give them.
The transformation
From reactive firefighting to confident control
Ticket overdue?
You find out when the customer complains.
Who owns this?
Three reps all CC'd, none of them responsible.
SLA report?
Pull from Zendesk, merge in Sheets, pray nothing's wrong.
Team performance?
Gut feeling — until the quarterly review.
Proactive alerts
PulseTrack pings you when a ticket is 20 min from breach.
Clear ownership
One shared inbox. One owner per thread. No ambiguity.
Live SLA dashboard
Compliance scores update in real time, always audit-ready.
Instant reporting
One-click snapshots for leadership — no Sheets required.
Features
Everything a support lead needs to run a tight ship
Built specifically for mid-market B2B support teams — not a watered-down enterprise suite.
Real-time alerts
Know before SLAs breach
Configurable thresholds alert your team via in-app, email, or Slack the moment a ticket enters the danger zone — before it becomes a missed SLA.
Shared team inbox
One inbox, zero overlap
Every customer conversation flows into a single, structured inbox. Assign ownership in one click, see who is typing, and never send a duplicate reply again.
SLA tracking
SLA compliance, built in
Live dashboards show per-agent and per-team compliance scores, ticket aging, and trend lines — ready to share with leadership without touching a spreadsheet.
Automations
Routing that thinks for you
Auto-assign tickets by topic, language, tier, or agent workload. Set escalation rules that fire exactly when you need them — no engineering work required.
Audit trails
Every action, logged
A full, tamper-proof audit trail for every ticket event. Pass compliance reviews, resolve disputes, and coach agents with timestamped evidence.
Agent analytics
Coach with data, not opinions
Surface per-agent CSAT, handle time, and volume trends. Identify coaching opportunities early and celebrate the reps who are quietly carrying the team.
Integrations
Plugs into the tools your team already uses
PulseTrack is additive, not disruptive. Agents keep their existing workflow; you get a unified command layer on top.
Zendesk
Sync tickets & queues
Intercom
Live chat & conversations
Front
Shared inbox
Help Scout
Email support
Slack
Alert notifications
Salesforce
CRM enrichment
Jira
Escalation tracking
Zapier
Custom automations
+ REST API for custom integrations — no engineering ticket required
How it works
Up and running in three steps
No 6-week onboarding. No dedicated CSM required. Most teams are live before lunch.
Under 5 min
Connect your support stack
Plug in Zendesk, Intercom, Front, or your email in minutes. PulseTrack syncs all conversations into one unified view — no migration needed.
Under 15 min
Configure your SLA thresholds
Define response and resolution windows by ticket tier, channel, or customer segment. Set alert triggers so your team always has time to act.
Day one
Lead with real data
Open your live dashboard every morning to see where the team stands. Walk into every stakeholder meeting with accurate, up-to-the-minute numbers.
Social proof
Support leads who made the switch
Real results from real teams — no cherry-picked enterprise logos.
Before PulseTrack, I was running weekly SLA reviews off a spreadsheet I barely trusted. Now I open one tab, see everything, and can actually tell my VP the numbers are right.
71%
fewer SLA breaches in 90 days
Sarah Chen
Head of Customer Support · Nimbus Cloud
The shared inbox alone was worth switching. We went from four agents accidentally replying to the same ticket to zero duplicates in our first week.
3.2×
faster first response time
Marcus Reid
Support Team Lead · TechFlow
PulseTrack is the first tool where setup didn't require our engineering team. I had our SLA rules configured and the whole team onboarded before end of day.
4 hr
to full team rollout
Priya Nair
Director of CX · Vertex AI
PulseTrack connects natively with Zendesk, Intercom, Front, Help Scout, and plain email. An API is available for custom integrations. Most setups are live in under 5 minutes — no engineering team required.
Zendesk and Intercom reports are retrospective — they tell you what happened. PulseTrack is proactive: it alerts you in real time when a ticket is approaching a breach, so you can act before the SLA is missed, not after.
No. PulseTrack layers on top of your existing stack. Agents can keep working in Zendesk or Intercom; PulseTrack surfaces the visibility layer and shared inbox for leads who want a unified command view.
Yes. PulseTrack is SOC 2 Type II compliant, uses AES-256 encryption at rest and TLS 1.3 in transit, and never trains models on your customer data. EU data stays in EU data centers.
Most teams complete setup — connect integrations, configure SLA thresholds, invite agents — in under 30 minutes. We also offer a white-glove onboarding call for teams of 20+.
Early access members get full product access, a dedicated Slack channel with the founding team, and input into the roadmap. Pricing is locked at the early-access rate for the lifetime of their account.
Get started
Stop finding out about SLA breaches after they happen
Join 400+ support leads who swapped their spreadsheet dashboards for real-time visibility. Early access is free — and your pricing locks in permanently at the founding rate.
- SOC 2 Type II compliant
- 5-minute setup
- 400+ teams onboarded
Request early access
We'll reach out within one business day to get you set up.